FAQs

Shipping & Delivery


Next day* dispatch from Macclesfield, England.

*Next business day, this excludes weekends & bank holidays.


Domestic Shipping:

- FREE shipping on orders over £25

- Standard shipping is £2 or less with a 3-5 days delivery aim (but this is not guaranteed).

- Express shipping is £4.25 with a 48 hour delivery guarantee.

- Please note that if you choose standard shipping, items are sent without tracking.


International Shipping:

Please use my Etsy shop here

 


What happens if my order arrives damaged?


If for any reason your item does not arrive in the promised condition, please contact me with photo's of the damaged goods and the packaging it arrived in and we can arrange a refund or replacement.



What's your returns policy?

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. Please read our Refund Policy for more information.

 

Thinking about wholesale?

If you would like to enquire regarding wholesale orders or becoming a stockist, you can contact me at sublimeclouds.shop@gmail.com. I'd be very happy answer any questions/have a chat!